ONESOURCE Help and Support Search API provides clear and concise answers, solutions and how tos. Whether you want to change your password, setup a new user, learn about e-file errors, or need help using product features such as ONESOURCE Events, find answers and solutions in one place using the Help and Support API.

Key Benefits:

• Single source of reference to answer your questions and support for ONESOURCE products.
• Search all of Help and Support content by keyword.
• Filter by product, feature, category, subject, experience level, role or format for the most relevant solutions.
• Sort by Relevance, Title A-Z or Z-A, or Publish date (newest to oldest) or (oldest to newest).

Scenario

Whether you are looking for information on ONESOURCE User Administration, e-file error codes, or how to edit chart of tax combination codes (TCC), you can use ONESOURCE Help and Support Search API to find clear answers.

An e-file error

1. 1John wants to learn more about a specific e-file error he is receiving (F7004-011-03 e-file error)
2. 2He searches ONESOURCE Help & Support, filtering by ONESOURCE Income Tax
3. 3John finds the Help and Support article, giving him details about the cause of the error and its solution

e-file error result